If you were to tell me four months ago that I would be using my college degree to get into technical support, I wouldn't have believed you for even a second. Yet there I was, a fresh marketing graduate walking into a software development company, resume in hand.
As you may have guessed, I got the job! Needless to say, I was extremely nervous to start a support position. Being the youngest in the office, joining a family of experienced developers and support technicians was intimidating to say the least. Yet, to my surprise I was immediately brought in to their world and treated as an equal.
Until working in support, I had a preconceived notion of what the job would entail. Answering calls from folks needing help starting their computer like you see in shows like “The I.T Crowd”. Although yes, we do answer calls like that, the job certainly involved much more than that.
I have been working at Corum Digital for over a month now and have dove head first into what exactly technical support entails. Although helping customers with technical issues may not appeal to some people, according to Business Insider, it’s one of the jobs in which those working are the happiest. In fact, most of the main career paths that Corum Digital has to offer rank on Business Insiders listing!
Aside from being happy at work, the job itself is all about helping others solve problems. From medical centres to large corporations to retail outlets and auto dealerships, businesses and institutions across the world are relying on your expertise.
Support work is very satisfying. It can feel like the plumber who fixed a leaky faucet or an HVAC technician who got the air conditioner working on a hot summer day. You have helped a customer resolve an issue and made their lives a little bit better.
Corum Digital understands that its support staff are their customers main point of contact and in comparison to other jobs I have worked, Corum Digital’s business practices are a breath of fresh air.
After being on both ends of the spectrum, I believe that the first step in any successful company should be to treat its employees with the respect that they deserve as people, but also be given the respect they deserve for the work they do on behalf of the company.
Corum Digital’s CEO, Amadeo Tarzia (link to article) understands the importance of acknowledging the work that everyone within the company is contributing to Corum Digital.
The future of Digital Signage will come with big changes. And with those big changes, companies must adapt and evolve along with them. I’m very lucky to be a part of a company that looks towards the future and embraces it with open arms.
To learn more about us, got to our team page at (https://mediatile.com/our_team/).
Don’t forget to check out our CEO, Amadeo’s featured article in “Insights Success” magazine!