My Start

If you were to tell me four months ago that I would be using my college degree to get into technical support, I wouldn't have believed you for even a second. Yet there I was, a fresh marketing graduate walking into a software development company, resume in hand.

As you may have guessed, I got the job! Needless to say, I was extremely nervous to start a support position. Being the youngest in the office, joining a family of experienced developers and support technicians was intimidating to say the least. Yet, to my surprise I was immediately brought in to their world and treated as an equal.

Until working in support, I had a preconceived notion of what the job would entail. Answering calls from folks needing help starting their computer like you see in shows like “The I.T Crowd”. Although yes, we do answer calls like that, the job certainly involved much more than that.

What Do Support Technicians Do?

I have been working at Corum Digital for over a month now and have dove head first into what exactly technical support entails. Although helping customers with technical issues may not appeal to some people, according to Business Insider, it’s one of the jobs in which those working are the happiest. In fact, most of the main career paths that Corum Digital has to offer rank on Business Insiders listing!

Aside from being happy at work, the job itself is all about helping others solve problems. From medical centres to large corporations to retail outlets and auto dealerships, businesses and institutions across the world are relying on your expertise.

Support work is very satisfying. It can feel like the plumber who fixed a leaky faucet or an HVAC technician who got the air conditioner working on a hot summer day. You have helped a customer resolve an issue and made their lives a little bit better.